CUSTOMER CARE


  • Shipping  
  • Returns
  • Jewellery Care
  • Terms of Sale

All orders over $400 CDN receive free shipping worldwide. 


Orders under $400 CDN will incur shipping costs. Prices vary depending on delivery location. Once the order is purchased, the client will have the option as to which shipping method suites their needs. If tracking is not selected, Alex Skeffington is not responsible for any lost packages or delayed shipments. 

All Alex Skeffington jewellery is made to order based on your specifications selected before checkout. Returns are not accepted due to change of mind or customer error. If the product is does not match your order specifications or is faulty, please email contact@alexskeffington to arrange an exchange of order within 14 days upon receiving the item. 


Custom stone setting orders are all final sale. There is no way to change the final product due to the delicacy of the stone and finished used to create your beautiful piece. 


To avoid sizing issues, it is highly suggested to double check your size throughout the day as the body fluctuates along with exterior temperatures to avoid any confusion of sizing. 


Just like anything else, you must take care of your valuables. This means do not swim, shower, be "hard" on your items. 


All Alex Skeffington jewellery is oxidized .925 silver. The inner textures are oxidized while the outer textures are highly polished. Using a polishing cloth could take off some of the oxidization, so if you need to use the cloth, please be careful and only polish the outer textures and inner band (if it is  ring or bracelet) as it could change the design you've purchased. Highly recommend to not polish the chain link necklaces as the textures are not as deep on these items and could take all oxidization off completely. 


For a charge of $10 CDN and customer paid shipping, Alex will re-oxidize and polish your item for you making it look brand new.  


By accepting the terms of sale you are aware that all made to order products will take approximately 2-3 weeks to make before shipping.  


You also accept the returns and exchanges policy.